New installations and re-installations failing

Incident Report for GitKraken

Resolved

This incident has been resolved.

Posted Oct 28, 2021 - 17:54 EDT

Update

New installs of Git Integration for Jira Cloud working as expected. There is a general issue with Atlassian not updating existing customers to new descriptor. We continue to troubleshoot with Atlassian and other Marketplace Partners.

Posted Oct 26, 2021 - 10:56 EDT

Monitoring

We identified the issue (Atlassian did not detect the new descriptor for this release) and have manually updated the version. We are in contact with Atlassian to understand why the new version was not automatically detected.

If you have any issues with installation, reinstallation or other licensing issue, contact support@bigbrassband.com

We will monitor this incident for 24hrs before closing.

Posted Oct 25, 2021 - 13:41 EDT

Investigating

After migrating to the new Atlassian Connect installation lifecycle security requirements (https://community.developer.atlassian.com/t/action-required-atlassian-connect-installation-lifecycle-security-improvements) new installs and re-installs are failing.

We have opened a HOT support ticket with Atlassian to resolve this issue.

Posted Oct 25, 2021 - 10:30 EDT